What to expect from a complaint about care
Intended for healthcare professionals

Nursing Standard

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What to expect from a complaint about care

Erin Dean Health journalist
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Advice on giving evidence to mediation service NHS Resolution. Plus how to use the experience to improve patient safety

NHS Resolution supports the NHS in resolving disputes and dealing with concerns raised about care. It aims to prevent harm to patients, minimise distress for patients and healthcare staff involved in claims, and reduce cost to the health service by resolving negligence claims before they get to court.

Nursing Standard. 39, 5, 58-59. doi: 10.7748/ns.39.5.58.s18

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01 May 2024 / Vol 39 issue 5

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